Privacy Policy

Last updated: [DATE]

1. Who we are

Prime London Inspections (“we”, “us”, “our”) provides property compliance inspections and certification across London & the M25. This policy explains what personal data we collect when you use this website or book a service with us, why we collect it, and what your rights are under UK data protection law.

2. What we collect

Contact details you give us when booking or requesting a quote — name, email, phone number
Property details relevant to the service booked — address/postcode, property type, size
Any additional information you choose to include in a booking or enquiry message
Basic technical/analytics data (pages visited, device type) via Google Analytics, where enabled

3. How we use it

To respond to booking requests and quotes, and to arrange and carry out inspections
To send you the certificate or report associated with your booking
To contact you about your booking (confirmations, scheduling, follow-up)
To understand how visitors use this site, so we can improve it

We do not sell your personal data to third parties.

4. Legal basis

We process your data on the basis of contract (to provide the service you've requested), legitimate interest (responding to enquiries, improving our service), and consent where applicable (e.g. marketing communications, if you opt in).

5. How long we keep it

We keep booking and enquiry records for as long as reasonably necessary to fulfil the service, meet our legal/accounting obligations, and handle any related queries — typically no longer than 6 years, in line with standard UK record-keeping requirements.

6. Your rights

Under UK GDPR you have the right to access, correct, or request deletion of your personal data, to object to or restrict certain processing, and to data portability. To exercise any of these rights, contact us at info@primelondoninspections.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

This site may use essential cookies required for it to function, and analytics cookies to understand site usage. You can control cookies through your browser settings.

8. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the date at the top of this page.